Returns & Exchanges

At The Zero Proof, we want you to be fully satisfied with your purchase. If your order arrives damaged or doesn't meet your expectations, we offer a 30-day return window for eligible products to ensure a premium experience.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through our online portal with your order number and the reason for the return within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging to prevent breakage during transit, ensuring all seals remain intact.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for processing.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.